Which of the following is an example of a breach of duty?

A breach of duty occurs when an individual fails to fulfill their responsibilities or obligations, particularly in a professional context. In this scenario, both not adhering to industry standards while on the job and failing to inform a client about an insurance claim process represent situations where a professional may not meet the expectations or requirements of their role.

When someone does not adhere to industry standards, it implies a failure to act in accordance with the established practices that guide professionals in that field, which can lead to negative consequences for clients. For instance, if an insurance producer fails to follow guidelines that protect clients' interests, they are not upholding their duty of care.

Additionally, failing to inform a client about an insurance claim process represents another form of breach of duty. A professional has an obligation to communicate important information that affects their clients' understanding and processing of their claims. Not providing this vital information can lead to confusion and potential financial loss for the client, further exemplifying a failure to meet their responsibilities.

Therefore, the correct answer encompasses both options A and C, as they both illustrate scenarios where there is a clear breach of duty in fulfilling professional obligations to clients.